AI-Powered Support Automation Solution | Chatbot + Freshdesk Integration
July 23, 2025
5 min read
Overview
An end-to-end solution to automate and enhance customer support using AI chatbots, ticketing system integrations, and agent-assist tools. Ideal for fast-scaling B2C companies looking to reduce response time, improve support quality, and scale operations without growing headcount proportionally. Our AI-powered support automation system seamlessly integrates with platforms like Freshdesk and Freshchat to deliver real-time, automated customer service.
Who It’s For
Founders, VPs of Operations, Customer Support Heads, and Procurement Teams looking to:
- Reduce support costs
- Improve CSAT and first response time
- Automate ticket handling
- Support customers across multiple languages and channels
What You Get
Loading image...
🔹 Website Chatbot for Customer Support
- Document-based Q&A using custom RAG pipelines
- Real-time order tracking via API integration
- Escalation to human agent via Freshchat
- Auto ticket creation for unresolved queries (Freshdesk integration)
- Designed for AI customer support automation at scale
🔹 AI Assist for Human Agents
- Auto-generated ticket summaries
- AI-suggested replies using internal knowledge + real-time API data
- Order detail extraction if ID is mentioned
- Smart ticket routing using intent classification
- Multilingual support with translation
- Functions as an AI helpdesk chatbot to reduce agent workload
🔹 Admin Panel for Full Control
- Chatbot conversation logs and usage analytics
- Editable prompt templates and KB updates
- Toggle features like ticket creation and escalation
Results from Implementation (Glamira Case)
- Deployed across 80+ websites
- Reduced agent workload through automated replies
- Improved ticket triaging and resolution time
- AI-powered responses reviewed and enhanced by support agents
- Multilingual coverage improved global support experience
Why Choose This Solution
- Proven deployment at scale
- Customizable to your workflows and knowledge base
- Integrates with tools you already use (Freshdesk, Freshchat, internal APIs)
- Modular delivery: you can adopt in phases
- Optimized for support automation, Freshdesk automation, and multilingual AI support
Call to Action
Ready to automate and scale your support operations?
Book a Free AI Strategy Call with Our Engineers.